Our 5-Year Workmanship Warranty

What we cover

We stand behind our work for five years from the day we finish. If a problem comes from how we installed it, we return and correct it at no labor cost to you. This covers:

• Carpet seams separating, or carpet pulling away from the tack strips, because it was not stretched correctly
• Vinyl planks lifting, gapping or peeling because of how they were adhered or installed
• Tile cracking or working loose because it was not set correctly
• A shower leaking because the waterproofing we installed failed

What we do not cover

• Normal wear, fading or matting over time
• Damage from leaks, flooding, pets, furniture, spills, or unsuitable cleaning products
• Problems arising from the subfloor, foundation, moisture or house settling, where that fell outside the work we did
• Faults in the materials themselves, which your manufacturer warranty covers instead
• Work that has since been altered or repaired by someone else
• Materials you supplied yourself, beyond the labor of installing them

Your manufacturer warranty

Your flooring carries its own warranty from the manufacturer, and the cover varies from one product to the next. We will tell you which warranty applies to your material when we give you the quote, and if you ever need to claim against it, we will help you file it.